Shipping policy

Shipping Policy

Thank you for shopping with us at Oud Elements. We are committed to providing you with the best possible shipping experience. Please read our shipping policy below for details on how we process and deliver your order.

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped

Domestic Shipping (within [Your Country])

  • Shipping Method: Standard Shipping

  • Estimated Delivery Time: 2–5 business days

  • Flat Rate UK Shipping Fee: £2.50 or Free shipping on orders over £50

International Shipping

We ship worldwide!

  • Shipping Method: International Standard or Express

  • Estimated Delivery Time: 7–21 business days depending on the destination

  • Shipping Rates: Calculated at checkout based on destination and order weight.

Note: Customs and import duties may apply upon arrival in your country. These charges are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order.

Shipping Delays

Please note that delivery times are estimates and may be subject to delays beyond our control (e.g., customs, postal delays, weather disruptions).

Wrong Address Disclaimer

We are not responsible for orders delivered to incorrect addresses provided by the customer. Please double-check your shipping details before placing your order.

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us within 7 days of delivery at [your support email] with your order number and photos (if applicable). We’ll do our best to resolve the issue.

Contact Us

If you have any questions about shipping, feel free to reach out to us:
📧 Email: concierge@oudelements.com